Call & Refund Policy

01How This Policy Applies

This policy covers calls, consultations, audits, scheduled sessions, digital products, custom client projects and recurring services provided by Get Dream Customers. Each purchase type is handled differently because the value delivered differs: a downloadable product is delivered immediately, a booked session reserves a specific time, and a custom project reserves design, writing, strategy and implementation capacity.

Read the section that matches what you are buying. If your purchase is covered by a separate proposal or agreement, that document controls.

02Digital Products

Due to the nature of digital products, purchases of downloadable or immediately accessible digital products are generally non-refundable once access has been provided, except where otherwise stated at the time of purchase or required by applicable law.

Digital products may include:

• Playbooks and guides
• Templates and worksheets
• Checklists and toolkits
• Courses and workshops
• Digital downloads
• Other educational resources

If you experience a technical problem that prevents you from accessing a product you purchased, please contact us. We will make reasonable efforts to resolve the issue and provide access. Duplicate or accidental duplicate charges should also be reported to us so they can be reviewed.

03Consultations, Audits & Scheduled Sessions

If you purchase a consultation, website audit, strategy session or another scheduled service, please provide at least 24 hours' notice if you need to cancel or reschedule.

Rescheduling

Appointments may generally be rescheduled with at least 24 hours' notice. We understand that unexpected situations can occur and may consider reasonable exceptions at our discretion.

Late Cancellations & No-Shows

Cancellations made less than 24 hours before a scheduled appointment may not be eligible for a refund. If you fail to attend a scheduled appointment without notice, the appointment will generally be considered fulfilled and the booking fee will be non-refundable. A new booking and payment may be required to schedule another session.

If We Need to Reschedule

If Get Dream Customers needs to cancel or reschedule your appointment, you will be offered an alternative appointment. If a suitable alternative cannot be arranged, you may request a refund of the amount paid for that session.

04Custom Services & Client Projects

Custom services may include:

• Website and funnel design
• Website development
• SEO services
• Platform migration and implementation
• CRM, marketing technology and automation setup
• Consulting, audits and business blueprints
• Ghostwriting, book cover design, interior formatting and publishing support

Because these engagements involve reserved time and custom strategy, writing, design and implementation work, refund terms are set out in the proposal, statement of work or invoice for your project. As a general guide:

• Deposits reserve time and capacity and are typically non-refundable once work has begun.
• Work already performed, delivered or approved is generally non-refundable.
• Where a project is cancelled before work begins, any refund is at our reasonable discretion and subject to the terms of your agreement.
• Staged or milestone payments become payable as each stage is completed or delivered.
• Work outside the agreed scope requires a revised proposal or separate agreement before it proceeds.

If you are unsure whether a full build is the right first step, an audit or starter consult can be a smaller commitment that produces a practical action plan before larger spending.

05Website Care Plans & Recurring Services

Recurring services such as website care plans are billed on a recurring basis until cancelled. Cancellation stops future billing from the next billing cycle; it does not reverse charges for periods already served.

• If you cancel part-way through a billing period, the current period is generally not refunded on a pro-rata basis, unless your plan or applicable law states otherwise.
• Cancellations must be requested in writing so we can confirm the effective date and close the plan cleanly.
• Ending a care plan does not cancel work already scheduled or in progress under a separate agreement.

06How to Request a Refund or Cancellation

To request a refund or cancellation, contact us using the details in the Contact Us section below. To help us respond quickly, please include:

• The name on your account
• The product, service, plan or booking in question
• Your order, invoice or booking reference
• A short description of what you are requesting and why

We will confirm receipt, review the request against this policy and any agreement that applies to your purchase, and respond with a decision and the next steps. Requests are reviewed in the order they are received.

07Duplicate Charges & Access Problems

If you were charged twice for the same purchase, or a technical issue prevented you from accessing something you paid for, tell us. We will review the transaction and, where a duplicate charge or access failure is confirmed, resolve it by restoring access or refunding the affected amount.

For digital products, please include the email address used at checkout and any order confirmation you received so we can locate the purchase quickly.

08Chargebacks & Payment Disputes

If you have a concern about a charge, please contact us first so we can review it directly — most issues are resolved faster that way. Initiating a chargeback or payment dispute without contacting us may result in access to the related product or service being suspended while the dispute is reviewed.

We reserve the right to provide transaction records, access logs and delivery evidence to the payment provider handling a dispute.

09What Is Not Covered

This policy does not apply to fees you pay directly to third parties. That includes hosting, domain registration, plugin, theme and software subscriptions, CRM and platform fees, payment processing charges, and advertising spend. Those providers set their own refund and cancellation terms, and you should review them separately.

This policy also does not reverse charges for services already delivered and accepted, or amounts that are recoverable under a separate agreement with Get Dream Customers.

10Changes to This Policy

We may update this policy from time to time to reflect changes in our services, pricing or legal requirements. The “Last Updated” date at the top of this page shows when the current version took effect. Updates apply to purchases, bookings and engagements made after the revised policy is published.

11Contact Us

Questions about a call, a booking, a refund or a cancellation? Reach us through the contact options on our Book a Call page and we will respond as promptly as we can.

Please include the name on your account, the service or product in question, and any relevant invoice, order or booking reference so we can help you faster.