Terms & Conditions

01About Get Dream Customers

Get Dream Customers provides digital marketing, web design, funnel design, consulting, SEO, publishing and author-related services, platform implementation and migration services, educational products, digital resources, and related business services. Specific services, deliverables, pricing, timelines and other terms may be described on individual service pages, checkout pages, proposals, statements of work, contracts, invoices or other agreements.

Get Dream Customers has operated since 2017, drawing on hands-on work across client projects and our own ventures in web design, marketing and publishing.

02Eligibility

You must be at least 18 years old, or have the legal capacity to enter into a binding agreement in your jurisdiction, to purchase our products or services. By using this website or making a purchase, you represent that the information you provide is accurate and that you have the authority to enter into the transaction.

03Services

We may offer services including, but not limited to:

• Website design and development
• Funnel and landing page design
• Website and funnel audits
• SEO services
• Website maintenance and care plans
• Marketing and business consulting
• Platform setup, implementation and migration
• CRM, marketing technology and automation implementation
• Scale.gg-related consulting, migration and implementation services
• Nonfiction ghostwriting
• Book proposal development
• Book cover design and interior formatting
• Publishing and author services
• Digital products, courses, playbooks, templates, checklists and educational resources

The exact scope of any service is limited to what is stated on the applicable sales page, proposal, invoice, checkout page, statement of work or service agreement. Anything not specifically included should not be assumed to be included.

04Quotes, Proposals & Scope

Prices and deliverables for custom work are confirmed in writing before work begins. Where a service has no published price, it is variable and requires a custom quote.

Requests that fall outside the agreed scope — additional pages, new integrations, extra revisions or added deliverables — are treated as change requests. We will explain the impact on cost and timeline and obtain your approval before proceeding. Work outside scope may require a revised proposal or separate agreement.

05Pricing, Invoicing & Payment

Prices are those displayed on the relevant Get Dream Customers offer pages at the time of purchase, or as set out in your proposal, invoice or statement of work. Fixed-price products and plans are billed as stated at checkout. Variable services are quoted individually.

• Invoices are payable according to the terms stated on the invoice.
• Project work may require a deposit or staged payments, as specified in your proposal.
• Subscription services such as website care plans are billed on a recurring basis until cancelled.
• You are responsible for any taxes, duties or third-party platform fees applicable to your purchase.

We may suspend work or services where invoices remain unpaid beyond the stated terms.

06Refunds & Cancellations

Because our work often involves custom design, writing, strategy and implementation time, refund eligibility depends on the type of purchase and how far the work has progressed. Our published refund policy, together with the terms of your specific proposal or checkout page, sets out the applicable conditions.

• Digital products and downloadable resources are generally non-refundable once accessed or delivered.
• Custom project work is typically refundable only for work not yet performed, at our reasonable discretion and as stated in your agreement.
• Recurring care plans may be cancelled in line with the terms stated at purchase; cancellation stops future billing rather than reversing past periods.

To request a cancellation or refund, contact us using the details in the Contact Us section below.

07Client Responsibilities

Good outcomes depend on both sides. You agree to:

• Provide accurate information, content, brand assets and access needed for the work.
• Respond to requests and provide approvals within a reasonable time so timelines can be met.
• Ensure you have the rights to any text, images, logos, fonts or other materials you supply.
• Maintain the security of your own accounts, credentials and platforms where required.
• Comply with the terms of any third-party platform, host, plugin or tool used in your project.

Delays caused by outstanding content, access or approvals may shift agreed timelines. We are not responsible for delays or failures caused by information or materials supplied to us that are inaccurate, incomplete or unlawful.

08Intellectual Property

Unless otherwise stated in your agreement, upon full payment you receive ownership of the final deliverables created specifically for your project, such as your website design, page content and written materials. You grant us the right to use the completed work in our portfolio and marketing unless you ask us in writing not to.

We retain ownership of our own pre-existing materials, frameworks, templates, processes, code libraries, methodologies and internal tools, and we may reuse them across projects. Third-party assets — including fonts, stock imagery, icons, themes and plugins — remain subject to their own licences, and any licence fees are your responsibility unless your proposal states otherwise.

All website content, copy, graphics and materials on this site are owned by or licensed to Get Dream Customers and may not be reproduced without permission.

09Third-Party Platforms & Affiliate Disclosure

We work with third-party platforms, hosts, themes, plugins, CRMs, marketing tools and services. Those providers have their own terms, privacy practices, pricing and uptime. We are not responsible for their performance, availability, policy changes or the consequences of their decisions.

We may recommend third-party tools through affiliate relationships, including Scale.gg where applicable. Where an affiliate relationship exists, it is disclosed clearly at the point of recommendation. These recommendations are not a Get Dream Customers affiliate program, and any commission we may receive does not change the price you pay or the advice we give.

We do not currently operate a confirmed public affiliate program for Get Dream Customers services. Referral partnerships may be developed in future, but no commission rate or partner promise applies until terms are set and published.

10No Guarantee of Results

We build the foundation: clearer positioning, stronger page structure, better calls to action, technical search readiness and a more coherent setup across your site, funnel and supporting tools. We do not and cannot guarantee specific outcomes.

11Testimonials & Portfolio Use

Testimonials, reviews and case details published by Get Dream Customers reflect the experience of the specific client who provided them. They are one client's experience and not a guaranteed result for every project.

We retain original wording where it is supplied to us and will obtain attribution and publication consent before displaying a client's testimonial. If you would prefer your project not be featured, tell us and we will respect that.

12Digital Products & Educational Resources

Our playbooks, templates, checklists, courses and other digital resources are provided for your own personal or internal business use. They are educational and informational in nature and do not constitute legal, financial, tax or accounting advice.

• Digital products may not be resold, redistributed, sublicensed or shared without written permission.
• Access is granted to the purchaser, and sharing login credentials or files may result in access being revoked.
• We may update, revise or retire resources over time; purchased materials are not guaranteed to be updated indefinitely.

13Website Maintenance & Care Plans

Care plans maintain what already exists on your website. Plans cover the items listed on the applicable plan description at the time of purchase, which may include backups, updates, security and uptime monitoring, performance checks, reporting and support.

Care plans do not include new pages, redesigns, funnel builds, SEO campaigns, copywriting, migrations or author services unless expressly stated in your plan or a separate agreement. Those are separate scopes, each quoted before work begins.

While care plans materially reduce the risk of downtime, data loss and security incidents, no maintenance arrangement can prevent every possible failure, and we do not warrant uninterrupted or error-free operation.

14Confidentiality

Each party may receive information that is not publicly available, including business plans, pricing, customer data, unpublished content and technical details. We will treat your confidential information with reasonable care, use it only to deliver the agreed services, and not disclose it to third parties except as needed to perform the work or as required by law.

Confidentiality obligations do not apply to information that is already public, that we independently develop without reference to your information, or that we are legally required to disclose.

15Limitation of Liability

To the fullest extent permitted by law, Get Dream Customers is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost customers, lost data or business interruption, arising out of or relating to our services, deliverables, this website or these Terms.

Our total aggregate liability for any claim relating to a project or purchase is limited to the total fees actually paid by you to Get Dream Customers for the specific service or product giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16Indemnification

You agree to indemnify and hold harmless Get Dream Customers, its owner, contractors and representatives from claims, damages, losses, liabilities and reasonable costs arising from: content or materials you supply; your use of third-party platforms, tools or assets; your breach of these Terms; or your violation of any law or third-party right.

17Termination

We may suspend or terminate access to our website, services or digital products where these Terms are breached, where payment obligations are not met, or where continuing to work together would be unlawful or impractical. Where a project is terminated mid-engagement, you remain responsible for fees for work performed up to that point, and any refund is determined under our published refund policy and your agreement.

18Governing Law & Dispute Resolution

These Terms are governed by the laws of Saint Lucia, without regard to conflict-of-law principles. Get Dream Customers is established in Saint Lucia, and the courts of Saint Lucia have exclusive jurisdiction over any dispute arising out of or relating to these Terms, our services or this website.

Where a dispute arises, both parties agree to first attempt to resolve it in good faith through direct discussion before pursuing any formal proceedings. If a dispute cannot be resolved informally, it will be handled in the courts of Saint Lucia, unless applicable law requires otherwise.

19Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies or legal requirements. The “Last Updated” date at the top of this page shows when the current version took effect. Material changes apply to purchases and engagements made after the updated Terms are published. Continued use of our website or services after an update means you accept the revised Terms.

20Contact Us

Questions about these Terms, your agreement, a refund request or a cancellation? Reach us through the contact options on our Book a Call page and we will respond as promptly as we can.

Please include the name on your account, the service or product in question, and any relevant invoice or order reference so we can help you faster.